Shipping Coverage

We currently ship to addresses within the United Kingdom only.

Shipping Costs & Tax

• All prices and shipping costs are listed in GBP (£).
• No membership fees are required to shop on our website.

Order Processing & Shipping Times

• Handling Time: 1–2 business days (Monday to Sunday)
• Transit Time: 2–4 business days (Monday to Sunday)
• Order Cut-Off Time: Orders placed before 7:00 PM (UTC+01:00) will be processed and shipped the same day.

Delivery Terms

We use trusted couriers such as UPS, DHL, Redex, and others to ensure reliable delivery.

Address Changes

If you need to change your delivery address, please contact us within 24 hours of placing your order.
Once the parcel is in transit, we are unable to make address changes.

• Email: basilpalmer@hotmail.com
• Phone: 0208 671 0800

Multiple Shipping Addresses

We do not offer split shipping for single orders.
To send items to multiple addresses, please place separate orders.

Incorrect Address

If an incorrect address is provided and the parcel is returned, the reshipping cost will be the responsibility of the customer.

Delays

In rare cases where delivery exceeds 11 business days, we will notify you with updates.

Cancellations

You may cancel your order any time before it is shipped.
If your order has already been dispatched, please refer to our Return Policy for further options.

Damaged Parcels

If your parcel arrives visibly damaged:

• Reject it at the door if possible and notify us immediately.
• If you were not present during delivery, please contact customer service for assistance.

Contact Us

• Business Address: 102 BRIXTON HILL, SW2 1AH
• Email: basilpalmer@hotmail.com
• Phone: 0208 671 0800
• Business Hours: MON – SAT 9AM – 7PM | SUNDAY 11AM – 5PM