Pempamsie Returns Policy
    1    Legal Rights for Faulty Goods:
    ◦    Consumer Rights Act 2015: You have the right to reject faulty goods and receive a full refund within 30 days of purchase.
    ◦    What to do if goods are faulty: If items are broken, damaged, unusable, or don’t match the seller’s description, you can request a refund, repair, or replacement.
    ◦    Exceptions: You won’t have legal rights if the damage is due to wear and tear, accidents, misuse, or if you knew about the fault before purchasing.
    2    Cooling-Off Period (Right to Cancel):
    ◦    14-day cooling-off period: For purchases made without seeing the goods in person (e.g., online), you have a minimum 14-day cooling-off period to cancel and receive a refund.
    ◦    When the cooling-off period starts: The cooling-off period starts the day after you receive your order.
    ◦    Exceptions: Some health and beauty items (e.g., opened cosmetics or personal care products) may be exempt from the cooling-off period for hygiene reasons.
    3    Retailer’s Discretionary Policies:
    ◦    Returns for Unwanted Goods: Retailers are not legally obligated to offer refunds for goods that are simply unwanted, but many do so as a goodwill gesture.
    ◦    Policy Variations: Each store may have different policies, including deadlines for returns, requirements for unused goods in their original packaging, and whether a refund, exchange, or credit note is provided.
Return Address:
102 Brixton Hill, SW2 1AH