Privacy Policy – Pempamsie.uk

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.pempamsie.uk .

🔍 Information We Collect

1. Device Information

When you browse our site, we automatically collect certain data about your device, including:

• Browser type
• IP address
• Time zone
• Cookies installed on your device
• Pages or products you view
• How you arrived at our site (referral link or search term)
• Interaction data from your browsing session

This information helps us better understand how visitors use our website.

We gather device information using technologies such as:

• Cookies – small data files stored on your device (learn more or disable them at: www.allaboutcookies.org)
• Log Files – track user activity and gather standard data like IP address and timestamps
• Web Beacons/Tags/Pixels – electronic tools used to monitor browsing behavior

2. Order Information

When you make or attempt a purchase, we collect:

• Name
• Billing and shipping address
• Payment details (e.g. credit/debit card information)
• Email address
• Phone number

Together, we refer to Device and Order Information as Personal Information.

How We Use Your Information

We use your Personal Information to:

• Process and fulfill your orders (including payments, shipping, and confirmations)
• Communicate with you about your order or customer service inquiries
• Detect potential fraud or suspicious activity
• Deliver personalised marketing (if you have opted in)
• Improve site functionality and user experience through analytics

Sharing Your Information

We only share your Personal Information with trusted partners to help run our services efficiently:

• Google Analytics – helps us understand user behavior on our site (Google Privacy Policy)
• You may opt out of Google Analytics here: Google Opt-Out Tool

We may also disclose information when legally required or to protect our rights and customers.

Behavioural Advertising

We may use your data to deliver targeted ads or promotional messages we believe may interest you.
For more details on how this works, visit the Network Advertising Initiative.

Do Not Track

Please note that our website’s data collection methods remain unchanged in response to “Do Not Track” signals from browsers.

Your Rights (For UK & EU Residents)

You have the right to:

• Access the personal data we hold about you
• Request updates or corrections
• Ask for your data to be deleted

To exercise these rights, please contact us using the details below.
Note: Data may be processed outside of the EU, including in the UK and Canada, in accordance with applicable data protection laws.

Data Retention

We retain your Order Information for our records unless you request its deletion.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in operations, legal requirements, or service providers.

Contact Us

• Business Address: 102 BRIXTON HILL, SW2 1AH
• Email: basilpalmer@hotmail.com
• Phone: 0208 671 0800
• Business Hours: MON – SAT 9AM – 7PM | SUNDAY 11AM – 5PM

Returns & Refunds – Pempamsie.uk

At Pempamsie, your satisfaction is important to us. We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unworn, in their original condition, with tags attached, and in the original packaging
• A receipt or proof of purchase is required

To begin a return, email us at michael@shealuv.com.
Once your return is approved, we’ll send a return shipping label and detailed instructions.
Note: Returns sent without prior approval will not be accepted.

For return-related questions, please contact us any time at michael@shealuv.com.

Damages & Issues

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess and resolve the issue promptly.

Non-Returnable Items

We are unable to accept returns on:

• Perishable items (e.g. food, flowers, plants)
• Custom or personalised products
• Personal care products (e.g. beauty, hygiene items)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you’re unsure whether your item qualifies, feel free to reach out to us before initiating a return.

Exchanges

Need a different item? The fastest way is to return the product you have, and once accepted, place a new order for the item you want.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason.
Items must meet the standard return conditions: unused, in original packaging, with tags and proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, a refund will be issued to your original payment method within 10 business days.

Please allow time for your bank or credit card provider to process and post the refund.

If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at basilpalmer@hotmail.com.